Refund policy
Returns & Refunds
You have the right to request a return within 14 days of receiving your item.
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.
To start a return, please contact us at info@beccoatelier.com. Returns must be approved before being sent. Items returned without prior approval will not be accepted.
Return address: Ringvägen 80, 118 60 Stockholm, Sweden
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue.
Exceptions
We do not accept returns on:
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Custom or personalized items
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Sale items
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Gift cards
Exchanges
To exchange an item, please return the original item and place a new order.
EU Right of Withdrawal
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Refunds
Once your return is received and inspected, we will notify you if your refund has been approved. If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If you have any questions, please contact us at info@beccoatelier.com.